In general, returns of individual products or subscriptions will not be accepted once their original packaging has been broken and part of the products have been consumed. Cancellations and/or returns will only be accepted under the following terms.
You may cancel your order and request a full refund if it has not yet been shipped. To do this, you must contact us as soon as possible from our Contact section or send us an email to clientes@canthynnus.com providing your details, the order number and the reason for cancellation.
Our product selection and shipment preparation processes are very strict and we guarantee that all products, which have various seals, are shipped without defects. Please check carefully that the seals that close your package have not been modified or damaged.
Returns of packaged products will not be accepted when they have been opened and/or manipulated and do not retain the original packaging. You must send us an email to clientes@canthynnus.com or fill out the form in our Contact section with the reason for the return.
Returns will only be accepted for orders with evidence of having been damaged in transit and any complaints must be made at the time of receipt of the order.
If the product arrives in poor condition, Canthynnus will assume the shipping costs generated by the return, provided that the products are in their original packaging and have not been consumed in whole or in part. To manage the claim, you must contact us within 24 hours after receiving the order and contact us, indicating your name, order number and explaining in detail what happened.
For more details, please refer to the Cancellations and Returns section in the General Conditions of Purchase.